Frequently Asked Questions - FAQ

Hair lipids are fatty acids that make up the foundation of the hair’s structure. Lipids not only create a protective shield for the hair but also work at the core and help to hold the keratin together, acting like cement. Hair identical lipids can be found in a number of our products to restore the natural loss of lipids day-to-day. Discover how this happens and why keratin and lipids are both key to the maintenance of healthy hair.

System Professional LipidCode™ Complex is a patented smart technology enriched with hair identical lipids that penetrate deep into the core to regenerate your hair and restore lost lipids. When the hair loses its natural lipids (when brushing, styling and washing), it becomes increasingly vulnerable, weak, dull and rough. Our LipidCode™ Complex can be found in a number of our products with the goal of making the hair softer, shinier and more resistant against breakage. You can also discover your personal LipidCode by taking our hair quiz.

You can find your personal LipidCode by booking a consultation at your nearest System Professional salon or by taking our online hair quiz. By answering a few questions about your hair type and concerns, we will reveal your personal LipidCode and show you a personal hair care routine you should be following to treat your needs.

LipidCode mapping is the process of discovering your or your client’s hair care needs and identifying a personal LipidCode. This can be achieved at home through the online hair quiz or in the nearest System Professional salon where the LipidCode mapping app can be used to engage with your client about the LipidCode™ Complex.

System Professional products can be bought online through a local e-Retailer or at your nearest System Professional salon.

Find your nearest System Professional salon via our salon finder. Here you will be able to contact your local salon professional, book a consultation and discover the treatments on offer.

Keratin is a natural protein built by amino acids that is fused together by lipids to build the hair structure. Lipids and Keratin together make the hair smoother and more manageable. Amino acids are an active ingredient in our Keratin Boost Essence and Keratin Protect Shampoo. Discover more about why keratin is good for your hair and how it works alongside lipids to create healthy and shiny hair.

System Professional Liquid Hair is part of an in-salon molecular hair refilling treatment that repairs and strengthens damaged hair. Apply to the clients mid lengths and ends after the hair has been washed using a System Professional shampoo and conditioner. Brush through damp hair before drying and style as normal. Liquid Hair will provide vitality and damage repair for up to five washes. This product is a salon exclusive product and is not meant for home-usage.

At Wella Company, we do not test our products on animals and are committed to ending animal testing across the beauty industry. All our System Professional products are therefore safe and have been developed, manufactured and packaged in compliance with the laws, regulations, and guidelines that are applicable in each country in which we sell them. Some governments or agencies stipulate the testing of finished products on animals in accordance with local legal and regulatory requirements.

Apply the Scalp Mask evenly onto a wet or dry scalp, as needed. Massage the scalp with your fingers for 5 minutes before rinsing thoroughly to get rid of any excess product. Follow up by washing the hair with a System Professional Shampoo. If you have a sensitive scalp, we advise using the Balance Mask to help relive discomfort from dryness and irritation while restoring the scalp protective barrier. If you are suffering from dandruff, opt for the Purify Mask, an anti-dandruff scalp mask that deeply conditions the scalp and leaves the hair feeling soft and manageable.